At Vikasshopping, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, create an account, place an order, or interact with our services. By using our website, you consent to the practices described in this policy.
We collect personal information such as your name, email address, phone number, shipping and billing address, and order details when you voluntarily provide it while registering, placing an order, or contacting us. We may also collect non-personal information such as browser type, device information, IP address, and website usage data to improve our website performance and user experience.
The information we collect is used to process orders, manage payments, deliver products, communicate order updates, respond to inquiries, provide customer support, and improve our products and services. We may also use your contact information to send promotional messages or updates, which you can opt out of at any time.
Payments made on our website are processed through secure third-party payment gateways. We do not store or have access to your credit card, debit card, or banking details. These payment providers handle your data in accordance with their own privacy and security policies.
We may share your information with trusted third parties such as delivery partners, payment processors, and service providers only to the extent necessary to fulfill orders or operate our business. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can choose to disable cookies through your browser settings, though some features of the website may not function properly as a result.
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of such external sites, and we encourage users to review their privacy policies separately.
You have the right to access, update, or request deletion of your personal information, subject to applicable laws and business requirements. You may also contact us to withdraw consent for marketing communications or raise concerns regarding data usage.
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and continued use of the website after updates constitutes acceptance of the revised policy.
Information we collect
WhatsApp Business Messaging
If you voluntarily choose to receive notifications, customer support, order updates, or promotional communications from Vikas Furniture through WhatsApp, we collect and process your mobile phone number and any information you choose to share during your conversations with us.
This information may include:
* Your mobile phone number
* WhatsApp profile name (if made available by WhatsApp)
* Messages exchanged between you and Vikas Furniture
* Order-related information shared during conversations
* Customer support requests and responses
We use this information solely for purposes including:
* Providing customer support
* Sending order confirmations and delivery updates
* Responding to enquiries
* Providing after-sales service
* Sending promotional offers and marketing communications where you have explicitly opted in
Your WhatsApp data is processed through the WhatsApp Business Platform operated by Meta Platforms, Inc. and our authorized service providers solely to facilitate these communications. We implement appropriate technical and organizational measures to protect your personal information.
We do not sell, rent, or share your WhatsApp communication history with unauthorized third parties. Information is disclosed only where necessary to provide our services, comply with applicable legal obligations, or protect our legal rights.
You may withdraw your consent to receive WhatsApp marketing communications at any time by replying “STOP” to any marketing message, using any available unsubscribe option within the conversation, or contacting our customer support. After receiving your request, we will cease sending marketing communications via WhatsApp. However, we may continue to send essential transactional messages relating to active orders or services where necessary to fulfil our contractual obligations.
Your personal information, including data collected through WhatsApp communications, is handled in accordance with this Privacy Policy and applicable laws of India.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at mail@vikasshopping.com or +919447825248.
